THE REAL SOCIAL COMPANY – TERMS OF SERVICE
Effective Date: January 1, 2002
Last Updated: December 1, 2025
IMPORTANT NOTICE
BY PAYING YOUR INVOICE, ACCESSING OUR SERVICES, OR USING OUR WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE. PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICES. THESE SERVICES ARE THE CURRENT; SOME OLDER INVOICES CONTAIN OLDER TERMS. IT IS YOUR RESPONSIBILITY TO STAY UP TO DATE. WE NOTIFY THIS BY EMAIL MONTHLY.
Table of Contents
General Terms
Acceptance and Modifications
Services Overview
Payment Terms
Advertising Services
Social Media Services
Blogging Services
Email Management Services
Managed Hosting Services
Website Design Services
Billing and Cancellation
Content Standards and Restrictions
Intellectual Property
Client Responsibilities
Limitation of Liability
Indemnification
Privacy and Data Protection
Force Majeure
Dispute Resolution
ADA Compliance
AI-Generated Content Disclaimer
Third-Party Tools, Licenses & Platform Liability
Client Delays & Timeline Extensions
Performance Disclaimers for SEO, Social Media & Marketing
Confidentiality & Non-Disclosure
Non-Solicitation
Chargeback & Payment Dispute Policy
General Provisions
Contact Information
1. General Terms
Company Information:
The Real Social Company
243 Northridge Road
Columbus, Ohio 43214
(614) 602-6930 | info@therealsocialcompany.com
https://www.therealsocialcompany.com
These Terms of Service ("Terms") constitute a legally binding agreement between The Real Social Company ("Company," "we," "us," or "our") and you ("Client," "you," or "your") regarding your use of our services.
Governing Law: These Terms are governed by the laws of the State of Ohio without regard to conflict of law principles.
Jurisdiction and Venue: Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts of Ohio, and the parties hereby consent to the jurisdiction and venue of such courts.
2. Acceptance and Modifications
Acceptance: By paying an invoice, accessing our services, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Modifications: We reserve the right to modify these Terms at any time. Changes will be posted on our HELPDESK with an updated "Last Updated" date.
Continued use of our services after changes constitutes acceptance of the modified Terms.
Agreement Hierarchy: These Terms supersede any previous agreements, proposals, or understandings between the parties.
3. Services Overview
We provide the following services:
Website design and development
Managed hosting services
Social media management and content creation
Digital advertising management
Search engine optimization (SEO)
Blogging and content creation
Email marketing management
Communication: All official communication must be conducted through our helpdesk system at HELPDESK unless you have purchased our premium service level that includes phone support.
Email communications may be delayed or lost and are not considered official correspondence.
Unused monthly services (blogs, emails, social posts, revisions, etc.) do not roll over.
4. Payment Terms
Payment Requirements:
Valid payment method required on file.
All invoices are due upon receipt
Late payments are subject to fees
Accepted Payment Methods:
Credit cards
ACH transfers
Other methods specified in the invoice
Currency: USD
Billing runs regardless of client delays.
5. Advertising Services
5.1 Service Commitment
We provide comprehensive advertising management using industry best practices to maximize your advertisement's potential. We do not guarantee specific results, impressions, clicks, conversions, or ROI.
5.2 Service Details
6-month minimum, creation, optimization, relaunch attempts if canceled by platform.
5.3 Budget & Fees
Minimum ad spends apply. Management fee is 20% of monthly ad spend and is non-refundable.
5.4 Platform Limitations
We are not responsible for platform restrictions, disapprovals, account shutdowns, or algorithm changes.
5.5 Supported Platforms
All major digital advertising systems plus traditional advertising options.
5.6 Performance & Reporting
Monthly reporting provided, but no performance guarantees.
5.7 We cannot in any way guarantee ad results.
6. Social Media Services
You retain full ownership of your accounts.
We use scheduling software only, we do not post from social platform apps.
Weekly Content Loading:
Posts loaded into the calendar weekly, typically on Monday.
If you have post approval turned on you will receive an email notification of new posts.
You must approve or request changes 48 hours before hand.
Unapproved posts do not publish
Response Times:
48 hours for changes; post requests, etc, emergencies may incur $25 fee.
Additional Services:
Additional users $15 per month.
Compliance:
You must resolve account restrictions directly with platforms. We are not responsible for platform downtime, removed content, or algorithm-related performance changes.
Each post includes up to two revisions.
7. Blogging Services
Four blogs per month unless otherwise specified.
SEO-ready content.
Client review is optional.
Unused blogs do not roll over.
One revision per blog included.
8. Email Management Services
Includes newsletters, campaigns, automation setups, and event emails.
Client must approve all emails before sending unless auto-send is authorized.
One revision per email included.
Client must provide access to platforms such as Mailchimp, Brevo, etc.
Communication must occur through the helpdesk unless you have premium phone support.
9. Managed Hosting Services
Managed hosting includes:
Security
Backups
Optimization
SSL
Monitoring
Support
We do not use cPanel due to performance and security concerns.
Features included: CDN, caching, database optimization, malware scanning, firewall protection.
SLA: 99.5% uptime (excluding scheduled maintenance).
Monthly updates include up to 10 changes to the frontend. These do not rollover.
Not included: redesigns, new pages, major functionality changes, plugin licenses, coding modifications.
FREE migration of your WordPress website from major platforms to our WordPress server upon request.
Backup Policy: Daily bakcups with 30 days rolling retention.
Overdue accounts incur $75 fee for backup release.
We are not liable for breaches caused by client passwords, outdated third-party plugins, or client-provided files.
10. Website Design Services
Three-pass system:
Pass 1 → Build
Pass 2 → Client revisions
Pass 3 → Final changes
After Pass 3, revisions are billed hourly.
Client must provide all materials within 30 days.
Final approval triggers search launch submission, but does not affect billing cycles. This means your free hosting ends at 30 days even if the website is not completed.
Post-launch changes fall under maintenance or hourly billing.
Ownership:
Client owns final website content and design upon payment.
Client does not own proprietary scripts, server configurations, internal tools, or premium licenses.
Client delays over 10 business days may pause the project; restart fees may apply.
11. Billing and Cancellation
30-day written notice required for cancellations.
Cancellation without notice results in immediate service termination and admin privledges revoked.
Service suspensions and deletion schedule:
2 days overdue → $15 late fee
5 days → Services suspended + $25 reinstatement fee
10 days → Permanent deletion $75 restore fee if possible to bring site back.
No refunds for unused billing periods.
Discounted rate clients are never eligible for refunds.
SEO cancellation results in plugin removal and ranking decline over time.
12. Content Standards and Restrictions
You may not request or provide content that:
Violates laws
Violates intellectual property
Contains hate speech
Promotes illegal acts
Contains medical/legal claims
Includes adult content
Violates platform rules
Contains malware or harmful code
We reserve the right to refuse or remove content.
13. Intellectual Property
Client owns all materials they provide.
The Company owns:
Templates
Frameworks
Proprietary tools
Licensed content
We retain the right to showcase completed work in our portfolio unless requested otherwise.
14. Client Responsibilities
Provide content, images, logins, and approvals promptly.
Maintain accurate business information.
Maintain account security.
Review all work before publication.
Client is responsible for the legality of all content.
15. Limitation of Liability
Maximum liability is the amount paid in the preceding 12 months.
We are not liable for:
Lost profits
Data loss
Security breaches caused by client
Platform changes
Algorithm issues
Business interruption
Third-party failures
16. Indemnification
Client agrees to indemnify the Company for:
Violations of these Terms
Illegal content
Platform violations
Intellectual property claims
Misuse of services
17. Privacy and Data Protection
We collect only the data required to perform our services.
We do not sell client data.
Client is responsible for securing their own accounts.
Data may be retained for legal reasons.
Services operate from the United States.
18. Force Majeure
Neither party is liable for events beyond reasonable control, including:
Natural disasters
War
Pandemics
Government actions
Internet outages
Cyberattacks
Platform outages
19. Dispute Resolution
Ohio law governs these Terms.
All legal disputes must be filed in Ohio courts.
Informal negotiation must be attempted first.
Class action waivers apply.
1-year limit for legal claims.
20. ADA Compliance
Websites use basic accessibility best practices but are not guaranteed to meet full ADA or WCAG compliance.
An optional third-party ADA plugin may be installed for a $250 fee that provides scanning and accessibility tools.
This plugin does not guarantee legal compliance.
Client is responsible for ensuring their documents, PDFs, videos, and ongoing content remain accessible.
21. AI-Generated Content Disclaimer
We may use AI tools to generate drafts, ideas, or content.
AI may produce:
Inaccuracies
Outdated information
Fabricated statements
Unintended tone or phrasing
Client must fully review AI-generated content before approval.
Once approved, the Company is not liable for any inaccuracies.
22. Third-Party Tools, Licenses & Platform Liability
Services rely on third-party software for:
SEO
Scheduling
ADA scanning
Email marketing
Hosting
Analytics
We are not responsible for:
Outages
API changes
Bugs
Feature removal
Price increases
Account lockouts
Client is responsible for licensing costs unless otherwise stated.
23. Client Delays & Timeline Extensions
Failure to provide content, feedback, logins, or approvals may pause work.
Billing continues during pauses.
Deadlines automatically extend without penalty to the Company.
Restart or reactivation fees may apply.
24. Performance Disclaimers for SEO, Social Media & Marketing
The Company makes no guarantees regarding:
Search engine rankings
Revenue or lead increases
Sales or conversions
Social media engagement
Advertising performance
Performance depends on many external factors beyond our control.
25. Confidentiality & Non-Disclosure
Both parties agree to keep all confidential information private and secure.
This obligation survives termination of services.
26. Non-Solicitation
For 24 months after termination, Client agrees not to:
Hire Company employees
Hire Company subcontractors
Circumvent Company to work directly with our contractors
Encourage employees or contractors to leave the Company
27. Chargeback & Payment Dispute Policy
Filing a chargeback results in:
Immediate termination of all services
Forfeiture of all website files and backups
Possible legal or collections action
Clients must contact the Company to resolve billing disputes.
28. General Provisions
These Terms constitute the entire agreement.
Invalid provisions do not affect the remainder.
Electronic communication satisfies written notice requirements.
Assignment requires Company approval.
Certain sections survive termination, including payment, confidentiality, non-solicitation, and liability clauses.
29. Contact Information
The Real Social Company
243 Northridge Road
Columbus, Ohio 43214
info@therealsocialcompany.com
(614) 602-6930
https://www.therealssocialcompany.com
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